FREQUENTLY ASKED QUESTIONS

WHY SHOULD I CHOOSE HFN NURSING AGENCY

HFN Nursing Agency is registered with the Board of Health Care Funders.

HFN has a practice Number, required for Medical Aid claims

HFN has been successfully caring for the Cape Town community for 15 years

HFN's Registered Nurse conducts regular supervisory Care Givers home visits

HFN employs only experienced and qualified care givers

WHAT SERVICES DO YOU PROVIDE?

Primarily, we provide one on one nursing care in private homes in the greater Cape Town area. Our care assists with the Frail and Elderly, Post-op, Dementia Palliative and End of Life patients. We also provide live-in care. All care is under the supervision of our Registered Nurses. We also arrange for, and co-ordinate the home visits of Physiotherapists and Doctors,

WHICH AREAS DO YOU SERVICE?

HFN services the greater Cape Town area from Simon's Town in the south, Kraaifontein in the north, Parklands  in the west as well as the Atlantic seaboard and Southern suburbs

I'VE CHOSEN HFN - NOW WHAT?

A Home Assessment with our Registered Nurse is scheduled
HFN will then make a recommendation and quote accordingly
If relevant, a quotation plus Doctor's motivation for home care is sent to Medical Aid for authorization
HFN Contract is signed and deposit paid.
Comprehensive Care Plan is drawn up
Appropriate Care giver is assigned and introduced to patient by HFN Case Manager

IS THE PRICE ALL INCLUSIVE OR DO I NEED TO PAY ANYTHING ELSE?

The rate is all-inclusive. There are no hidden costs, admin fees, joining fees, monthly or annual fees

IS THERE A DEPOSIT PAYABLE?

Yes - we require a deposit of 50% of the patient's monthly billing on commencement of service. The deposit is fully refundable on termination of service

IS THERE A CONTRACT TO BE SIGNED?

Yes -  a contract setting out the terms and conditions of service, the care givers duties and responsibilities and scope of practice must be signed on commencement of service

HOW AM I INVOICED, AND HOW DO I PAY?

Invoicing is done every two weeks. Invoice is e-mailed to person responsible for payment and is due on presentation. Preferable method of payment is via EFT

WHAT ARE THE DUTIES OF HFN'S REGISTERED NURSE?

To conduct initial home assessment

To compile a Patient Care Plan

Ensure Care Giver is carrying out the care plan

Update Care Plan as and when required

Regularly monitor the patient's health, and well-being as well as the Care Giver's conduct

Compile regular reports on the patient's health and Care Giver's conduct

WHY IS A HOME ASSESSMENT IMPORTANT?

An assessment enables us  to evaluate the patient's physical, mental and emotional needs so we can offer the best care
Combining this information with the doctor's medical report and input from the family, a comprehensive Care Plan is drawn up

ARE YOUR CARE GIVERS REGISTERED?

All our Carers have completed their Level 3 Home Care course and have at least 2 years practical experience. Enrolled Nursing Assistants, Enrolled Nurses and Registered Nurses are registered with the S.A.Nursing Council

ARE YOU REGISTERED FOR MEDICAL AIDS?

HFN Nursing Agency is registered with the Board of Healthcare Funders and has a PCNS Practice Number as required for medical aid funding.

HOW MUCH WILL IT COST?

Please contact our office for hourly, daily and live-in rates as well as rates on our other services we offer.