Frequently Asked Questions

  • HFN services the greater Cape Town area from Simon's Town in the south, Kraaifontein in the north, Melkbos in the west as well as the Atlantic seaboard and Southern Suburbs.

  • A home assessment with our registered nurse is scheduled.

    HFN will make a recommendation and quote accordingly.

    If relevant, a quotation plus doctor's motivation for home care is sent to medical aid for authorization.

    HFN contract is signed and deposit paid.

    A comprehensive Care Plan is drawn up.

    An appropriate caregiver is assigned and introduced to the patient by HFN Case Manager.

  • An assessment enables us to evaluate the patient's physical, mental and emotional needs so we can offer the best care. Combining this information with the doctor's medical report and input from the family, a comprehensive care plan is drawn.

  • HFN is registered with the Board of Healthcare Funders and has a PCNS practice number as required for medical aid funding. Since we have a Board of Healthcare Funders (BHF) Practice number, our fees can be claimed from your medical aid scheme. Depending on your medical aid plan you may be able to claim the full amount. If not there may a  co-payment required. We will assist with getting pre-authorization from your medical aid.

  • All our carers have completed their Level 3 Home Care course and have at least 2 years of practical experience. Enrolled Nursing Assistants, Enrolled Nurses, and Registered Nurses are registered with the S.A. Nursing Council.

  • To conduct initial home assessments

    To compile a Patient Care Plan

    Ensure caregivers are carrying out the care plan

    Update care plans as and when required

    Regularly monitor the patient's health and well-being as well as the caregiver's conduct

    Compile regular reports on the patient's health and caregiver's conduct

  • Yes - we require a deposit of 50% of the patient's monthly billing on commencement of service. The deposit is fully refundable on termination of services.

  • Please contact our office for hourly, daily, and live-in rates as well as rates on the other services we offer.

We are here to answer any questions you may have